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Dear Valued Client,
Your security is our priority. We have seen an increase in phone scams targeting investors and financial services clients. Scammers may impersonate trusted organisations and even manipulate caller ID to appear as a legitimate phone number.
Please note that UOB Kay Hian may contact clients by phone for legitimate purposes, including transaction verification and account-related matters. However, UOB Kay Hian will NEVER ask for your password or security credentials. Always remain vigilant and verify any request that appears unusual or suspicious.
Stay Alert: How Scam Calls Typically Work | |
 | Caller ID Spoofing A scammer may manipulate the caller ID to display a legitimate phone number, including a company's published hotline. Do not rely solely on the number shown on your screen. |
 | Impersonation The caller may claim to represent Client Services, Operations, IT Support, Compliance, or another department to gain your trust. |
 | Urgency & Pressure Tactics |
 | Unauthorized Account Access The caller may ask you to provide your password, One-Time Password (OTP), security credentials, or direct you to log in through an unfamiliar link. |
How to Protect Yourself | |
 | Verify Through Official Channels If you receive an unexpected or suspicious call, pause and verify, end the call and contact UOB Kay Hian independently using the official contact details published on uobkh.com.sg/en/about/contact. |
 | Never Share Your Password or OTP Do not disclose your password, OTP, or other security credentials to anyone under any circumstances. |
 | Check Before You Click Do not click on links received through unsolicited calls, emails, SMS messages, or messaging applications unless you are certain they are legitimate. |
 | Act Immediately If You Suspect Your Credentials Have Been Compromised If you believe you may have disclosed your password, OTP, or other security credentials:
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 | Help Raise Awareness Share this advisory with colleagues, family members, and others who may be unfamiliar with these scam tactics. |
If you receive a call that appears suspicious or have questions related to this advisory, please do not hesitate to reach Client Services Hotline at +65 6536 9338.
